Frequently Asked Questions

Where does the Glass Bottom Boat Tour cruise to?

Departing from Shute Harbour Marina, the Glass Bottom Boat Tour cruises the islands around the harbour and Airlie Beach. Shute Harbour is surrounded by the beautiful Conway National Park and is home to impressive reefs with soft and hard corals, and native marine life.

Is there a free shuttle bus? 

There sure is! The Reef Star courtesy bus picks you up from designated bus pick up/drop off points detailed on our booking form. For parents travelling with children, according to the Queensland Government’s road safety regulations, child restraints are not required on buses. Children less than 1 year old can be held on the lap of someone 16 years or older. Children more than 1 year old and less than 7 years old can be restrained using a seat belt (but must not sit in the front seat if the vehicle has 2 or more rows of seats). Read more here.

How long is the Glass Bottom Boat Tour?

The duration of the tour is 1 hour, providing ample time to soak in the beauty of the underwater world and discover its hidden treasures. The exact duration may vary depending on factors such as weather conditions and marine activity.

Is the tour suitable for all ages and abilities?

The glass bottom boat tour is suitable for all ages (infants are free of charge). Some degree of fitness is required e.g. walking down the steps into the glass bottom boat. Please note, we do not have wheelchair access. 

How can I book tickets?

Booking tickets for the Glass Bottom Boat Tour is easy and convenient. You can reserve your spot in advance on our website or by contacting our friendly customer service team on 07 4946 5255. We recommend booking early to secure your preferred date and time, as our tours tend to fill up quickly, especially during peak seasons.

What should I bring?

We recommend bringing sunscreen, a hat, sunglasses, a reusable water bottle to stay hydrated and a warm jacket in the colder months. It's also a good idea to wear comfortable clothing and sturdy, non-slip shoes. Don't forget to bring a camera or phone to capture the breathtaking views and memorable moments.

What time does the tour start? 

Exact start times may vary depending on the variance of tides, weather, and demand. We recommend checking with our customer service team on 07 4946 5255 for the latest schedule and availability.

What makes the Glass Bottom Boat special?

Our Glass Bottom Boat offers a unique opportunity to explore the stunning underwater world of the Whitsundays without getting wet. It's a specially designed vessel with a transparent bottom, allowing passengers to witness the colourful marine life and vibrant coral reefs without having to jump in there with it. See the reef your way. 


Passengers must always adhere to the directions given by the boat crew. Passengers agree to indemnify us against any and all claims arising from their participation in the tour, including any and all claims for injury, damage or loss. Clients should note that vessel/marine activities can involve risk. Whilst we make every effort to safeguard our passengers, we cannot be held responsible for personal injury or loss due to the actions of the clients which are beyond our control. We recommend you take out travel insurance & assess your suitability to this activity prior to commencement.


Reefstar Cruises acknowledges the Traditional Custodians of the land on which we work, and pay our respects to their Elders past, present and emerging. Learn more.

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07 4946 5255